Customer Support Intern

What You’ll Do 

• Handle customer queries via chat, call, and social media (Facebook, WhatsApp, etc.)
• Resolve order issues (delivery delays, payment issues, refunds)
• Coordinate with operations, delivery team, and vendors
• Track and update customer complaints in a structured way
• Identify recurring issues and report them (we don’t want robots, we want thinkers)

What We Expect

• Strong communication skills (Bangla + basic English)
• Calm under pressure (customers will get angry — deal with it)
• Basic tech understanding (you should not be scared of dashboards/tools)
• Responsible and responsive (no ghosting, no excuses)
• Willingness to learn fast and handle real workload

Bonus 

• Experience with customer support / call center
• Familiarity with e-commerce (Daraz, Facebook shops, etc.)
• Basic Excel / Google Sheets knowledge

What You’ll Gain

• Real startup experience (not fake “internship tasks”)
• Exposure to e-commerce operations & customer behavior
• Opportunity for full-time role based on performance